Review Details

My Experience at Stewart Chevrolet: I brought my 2024 Chevy Colorado Trail Boss to Stewart Chevrolet on December 26, 2024, due to persistent transmission issues. This was the third time the vehicle had been serviced for similar problems, which include harsh shifting when coming to a stop, accelerating from a stop, and at low speeds. On December 27, 2024, I received a text message from Service Advisor Malina Fernandez, confirming that the technician had road-tested the vehicle, replicated the issue, and identified two diagnostic codes: Up/Down Shift Switch Circuit Loss of Communication with a Control Module The advisor informed me that a case was opened with Chevrolet���s Technical Assistance Center (TAC) and that the team was awaiting further instructions on whether the transmission would need to be opened for additional diagnostics. By December 31, 2024, I was contacted again and told that I could pick up the vehicle because no repairs had been made. The advisor claimed the vehicle likely needed to "adapt" to my driving style, particularly in AUTO all-wheel drive mode. I explained that the issue had been ongoing since I purchased the vehicle and also occurred in 2-wheel drive mode, but my concerns were dismissed. Concerns with Service: Lack of Resolution: Despite the technician confirming the issue and identifying error codes, no corrective action was taken. Incomplete Documentation: The repair order did not reflect the findings stated in the text message, including the technician���s duplication of the issue or the TAC case. Abrasive Customer Service: The service advisor���s tone during our interactions was dismissive, leaving me frustrated and without confidence in the dealership���s willingness to address the problem properly. Recurring Issues: This is the third time the vehicle has been brought in for transmission-related concerns, yet the problem persists. While I appreciate the technician���s efforts to diagnose the issue, the lack of transparency, poor communication, and failure to resolve a significant mechanical problem on a new vehicle with under 6,000 miles are deeply disappointing. I hope this feedback leads to improvements in service quality and accountability at the dealership.