Confirmed Service Customer
My recent experience at your dealership was disappointing. Despite having a scheduled appointment, I arrived to find that my appointment was not recorded in your system. This lack of organization resulted in a significant delay in receiving service for my vehicle. Furthermore, upon arrival, I found that the necessary paperwork was not prepared, further prolonging the process. This lack of preparedness reflects poorly on the dealership's professionalism and commitment to customer service. Additionally, the absence of a seating area made for an uncomfortable experience, as I was required to stand in front of the service manager while waiting for assistance. Overall, my experience at your dealership was far from satisfactory, and I hope that you will take this feedback into consideration to improve the level of service provided to your customers in the future.
Jun L.
SOUTH SAN FRANCISCO,
CA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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