Confirmed Service Customer
Took my truck in because it would not start. Soon the battery died from attempting to start it and I had to get it towed in. Dropped it off be for 6 pm. Next day truck was diagnosed for a dead battery and not for the truck being unable to start. Was told the battery’s were fixed and codes cleared. As of yesterday a week and a half later the check engine light is back on and I have to take it back in to the dealership and pay again to get it diagnosed. Why was the truck was not diagnosed fully the first time? How are they able to look up one thing but not see another? Why are codes being cleared and not fixed when the truck is in the shop the first time?? Now I have to pay twice to get my truck in working order.
Jesus S.
PACIFICA,
CA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
The staff we friendly and very efficient. They reviewed over visible fixes my car is in need of
Confirmed Service Customer
I was greeted as soon as I arrived. We went over the items my truck needed, took care of the paper work. I waited for the work to be completed on my t...
Confirmed Service Customer
The staff was professional and friendly. The service assistant manager noticed that I had been waiting and came out, apologized and checked me in. He ...