Confirmed Service Customer
I had an appointment at 10:10am for oil change. I was told they would call when the vehicle was ready. I never received a courtesy call even after I called twice to check on the status. At 3:30pm I just showed up and they didn’t even know where the vehicle was. You had my vehicle the entire day just for an oil change. So frustrating! I will not return for this service again.
Juan H.
SAN BRUNO,
CA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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